Genesys Telecom Labs internship selection procedure

Genesys Telecommunication Laboratories is world's leading provider of multi-channel customer experience and contact centre solutions. With over 3,500 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact centre and back office. Genesys helps customers power optimal customer experiences that deliver consistent, seamless and personalized experiences across all touch points, channels and interactions. Genesys is headquartered at Daly City, California, US. The major solutions includes:  Self Service IVR system . Contact Center CTI & Skill Based Routing  Multi-modal (Web/Email/Chat/Mobile/Text) Customer Service software Workforce Optimization  Business Process Management Genesys Telecom Labs India Pvt.ltd, Chennai is wholly owned subsidiary of Genesys Telecommunications Laboratories, USA and purely an R&D Centre contributing to Genesys flagship product line such as Genesys Voice Platform (GVP) and SIP Server. The Chennai team comprises of Software Development and Quality Assurance Engineers primarily working on Genesys products using VOIP protocols such SIP, RTP, MSML etc. and software development platform mainly as C++ and Java.


procedure:
1.first round will be a offline written exam.
  In this exam they will be given 40 questions and we need to answer them in 1 hour duration.
section1
Apttitude  ( multiple choice questions)................................10 questions (10*2=20 marks)

section 2
Networking basic concepts ( multiple choice questions)........10 questions(10*2=20 marks)


section 3 
c/c++ programs will be given ( multiple choice questions).......10 questions(10*2=20 marks)

section 4
Puzzles ( descriptive we have to write the solution)..................10 questions(10*2=20 marks)

Negative marking will be there i.e for every correct answering u will be given 2 marks and for incorrect they deduce 1 mark.

2nd round Technical round

3rd round Hr round.

http://www.genesys.com/